Refund and Returns Policy - Ruby Tuesday Foundation

Refund & Returns Policy

We want you to be completely satisfied with your purchase from our online store. If for any reason you are not satisfied, you may return the item(s) within 30 days of delivery for a full refund or exchange. Here are the details:

Eligibility
- To be eligible for a return, your item(s) must be unused and in the same condition that you received it.
- It must also be in the original packaging.
Returns Process
- To initiate a return, please email us at hello@rubytuesdayfoundation.org.au with your order number and reason for the return.
- We will provide you with a return authorisation number and instructions on how to ship the item(s) back to us.
- Please make sure to include the return authorisation number on the outside of the package to expedite the processing of your return.
Refunds
- Once we receive your returned item(s), we will inspect it and notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchanges
- If you wish to exchange an item for a different size or colour, please email us at hello@rubytuesdayfoundation.org.au with your order number and the item you would like to exchange it for.
- We will provide you with a return authorisation number and instructions on how to ship the item(s) back to us.
- Once we receive your returned item(s), we will ship out the new item(s) to you at no additional cost.
Shipping Costs
- You will be responsible for paying for your own shipping costs for returning your item(s).
- Shipping costs are non-refundable.
Sale Items
- Only regular priced items may be refunded. Sale items are non-refundable.

If you have any questions about our returns policy, please email us at hello@rubytuesdayfoundation.org.au.